Privacy Policy

Last updated: 08/01/2026

Helgrave (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or interact with us in any way.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide to Us

When you interact with Helgrave, you may provide:

  • Account Information account information such as your name, email address, password, and login details when you create an account.
  • Order Information order information including your billing address, shipping address, phone number, and items purchased.
  • Payment Information payment information is processed securely by our payment providers (e.g., Stripe, PayPal). We do not store full card details on our servers.
  • Communication Data communication data such as emails, messages, or form submissions you send to us.
  • Marketing Preferences marketing preferences including whether you choose to receive newsletters or promotional content.

2. Information We Collect Automatically

When you browse our site, we may collect:

  • Device Information device information such as IP address, browser type, operating system, and device identifiers.
  • Usage Data usage data including pages visited, time spent on the site, clicks, and navigation patterns.
  • Cookies & Tracking Technologies cookies and tracking technologies to improve site performance, remember your preferences, and personalise your experience.

You can control cookies through your browser settings.

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders process and fulfil orders including shipping, returns, and customer support.
  • Manage your account manage your account including login access, order history, and saved preferences.
  • Improve our website and services improve our website and services through analytics and performance tracking.
  • Communicate with you communicate with you about orders, updates, support requests, or marketing (if you opt in).
  • Prevent fraud and maintain security prevent fraud and maintain security by monitoring suspicious activity and protecting our systems.
  • Comply with legal obligations comply with legal obligations such as tax, accounting, and regulatory requirements.

4. Legal Bases for Processing (UK & EU GDPR)

We process your data under the following legal bases:

  • Contractual necessity contractual necessity for processing orders and account access.
  • Legitimate interests legitimate interests such as improving our services and preventing fraud.
  • Consent consent for marketing emails and optional cookies.
  • Legal obligation legal obligation for tax and compliance purposes.

5. How We Share Your Information

We may share your data with trusted third parties:

  • Payment processors payment processors (e.g., Stripe, PayPal) to handle secure transactions.
  • Shipping carriers shipping carriers to deliver your orders.
  • Service providers service providers such as website hosting, analytics, email platforms, and security tools.
  • Legal authorities legal authorities if required by law or to protect our rights.

We never sell your personal data.

6. Data Retention

We keep your information only as long as necessary:

  • Order records order records are kept for tax and accounting requirements.
  • Account data account data is stored until you request deletion.
  • Marketing data marketing data is kept until you unsubscribe.
  • Analytics data analytics data is retained for site performance and improvement.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your data access your data and request a copy.
  • Correct inaccurate information correct inaccurate information if something is wrong or outdated.
  • Delete your data delete your data (“right to be forgotten”).
  • Restrict or object to processing restrict or object to processing in certain circumstances.
  • Withdraw consent withdraw consent for marketing or optional cookies.

To exercise your rights, contact us at: [Insert contact email]

8. Security

We take security seriously and use:

  • Encrypted connections (HTTPS) encrypted connections to protect data in transit.
  • Secure payment gateways secure payment gateways that meet industry standards.
  • Access controls access controls to limit who can view or handle personal data.

No system is 100% secure, but we work to protect your information.

9. Children’s Privacy

Helgrave does not knowingly collect data from individuals under 16. If you believe a minor has provided personal information, contact us and we will remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version.

11. Contact Us

For questions about this Privacy Policy or your data, contact:

Email: [email protected]

We currently have no publicly available business address.